In some ways, you might say customer service is our primary product. It's what we work hardest at and spend most of our resources doing. We promise to do our absolute best to provide you with great customer support.
Should you need to reach us, you may do so by either sending us an e-mail to open a support case or you can reach us by phone.
To open a support case, e-mail us at support@neonhost.com. One of our engineers will get back to you shortly. We have engineers on-line 24/7 so this may be one of the fastest ways to reach us.
To reach us by phone, please call us at 800-875-9023. Our main phone lines are open:
| Monday: | 10am to 7pm | Tuesday: | 10am to 10pm | Wednesday: | 10am to 7pm | Thursday: | 10am to 10pm | Friday: | 10am to 7pm |
We have an engineer on-call 24 hours a day, seven days a week. Please make use of our pager should you have a critical issue such as a server down, unresponsive site, or other severe issues.
To use the pager, please either click here or click on the "24/7 Pager" link on the left.